But why does it require someone to come to my apartment when I move to turn on my cable? After waiting over a week for an appointment, the serviceman basically looked at the back of my box and called in the serial code. I could have done that 8 days ago myself.
Time Warner's Manhattan office on 23rd street is pretty awesome; free internet while you wait, computerized waiting list with lots of seats, many many customer service representatives who sit behind a low counter with a friendly smile. The Brooklyn office is pretty much the complete opposite- completely disorganized, with unclear signage directing you where to go. To exchange equipment, you find a small 1 foot square sign, telling you to wait in a dark alcove with 4 seats. Adjacent to the alcove is an office with 2 customer service representatives sitting behind a huge wall of bulletproof glass. There is no little cutout near their mouths , it is a solid wall of glass and it makes conversing with the CSR extremely difficult and repetitive. To physically trade in equipment, there is a huge box build into the glass with doors on both the tellers' side and customer's. It's a completely ridiculous and unfriendly system.
So now I've got my service back, I present to you this photographic moment of Time Warner zen from high above inside the Time Warner Center mall building. I wonder if residents of this building have to wait a week for an appointment too. Doubt it.
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